"Paused Payouts"

[Joseph2660]

They have paused our payouts for information verification/update documents.  We've tried 6 times.  We've been on the phone for 4 hours.  Their system is flawed and isn't capturing our information, I guess?!?!?

HMMMMM...... why is this happening, why can't they fix their system or give us a go-around to getting the info to them???????

[Trude0]

Sounds frustrating.

Maybe tell customer service you will ”pause check-ins” until they resume payments…? That might ensure your case is sent to someone who can actually help. 😏

[Joseph2660]

Thank you for your reply!!! 🙂

[Emilie]

Hi @Joseph2660, 

I know this was from a little while ago, but I wanted to check-in -are you receiving your payouts now, or do you still need help? 

I'd love to know how the situation has evolved for you. 🙂

Thanks, 

Emilie