Hey there @Susan5665, if you don't mind, could you try these following steps:
📌 Log out (on all affected devices/browsers)
📌 Close all browser windows/tabs (on all affected devices/browsers)
📌 Open ONE new window (on all affected devices/browsers)
📌 Clear cache and cookies and browser history (on all affected devices/browsers)
📌 Delete & re-install app (if applicable)
📌 Log in with your email from your account
Please do let me know how you get on 😊