I am wondering how much to refund a guest that has experienced a couple problems during their stay. They are staying 8 nights. First night they called alerting us that one of the two toilets was not filling up with water properly. We could not get there until 11 am the next day to fix it. ( It was a water line problem.) So repair done within 24 hours. We thought all was good and then 3 days into the stay they call and ask us to go check the thermostat saying its been super hot inside. (80 degrees) It's been 100 here in NM outside lately. I rushed over immediately Turns out upstairs ac needed a repair. We got it handled by the next afternoon within 24 hours of of them reporting it to us. (we would have looked into it sooner obviously if they had alerted us.) The bottom ac was working properly so three bedrooms were fine, 2 were not. So we were thinking refunding 2 nights. Do you all think that is enough. On one hand they've had a couple problems. On the other we have fixed them as quickly as possible.
Any advise would be appreciated.
btw they have seemed very understanding, letting me go in to fix/check things while they were there or away.
