10% discount being given without my approval

[Amanda1368]

I noticed on a recent enquiry that the potential guest had been given a  "weekly discount 10%" without my approval. I do not have any recollection of setting this discount and I cannot find the setting anywhere. Please can anyone point me in the right direction in the settings to remove this unapproved discount.

[Stephanie]

Hiya @Amanda1368 ,

Sorry to hear that - have you contacted Customer support yet to report this? https://www.airbnb.co.uk/help/contact-us/topic

Many thanks,

Stephanie

[Colleen253]

@Amanda1368

On your 'lovely double or twin bedroom' listing,  you do actually have a 10% discount set. To see your weekly/monthly discount settings: In calendar, go to 'pricing settings' and there you will see 'length of stay discounts'. Only you (or someone you authorized to access your account) can adjust these settings.