3/26 to 3/27 Guest

[Hsiao-Chun0]

To whom it may concern, Our guest doesnt like out exterior enviroment due to unknown smoking issue from other units that we do not know wheree to locate. How do you resolve thr issue and compensate our issue that we arnt able to resell the unit?

thanks,

charlie

[Alice-and-Jeff0]

@Hsiao-Chun0  - these are the community Forums. It is not manned by Airbnb personnel.  If you are having difficulty with a guest, you can use the Help Center to assist you.  It sounds like your guest may be eligible for a Guest Refund. 

https://www.airbnb.com/help/article/326/do-i-have-to-refund-my-guests-when-they-make-a-complaint?q=G...

https://www.airbnb.com/help/article/544/what-is-airbnb-s-guest-refund-policy-for-homes?q=Guest%20ref...