Folks,
I have just been though a similar issue with a host flat out lying in a review because we told them that the wifi advertised was not working. after a discussion over the 4 days we were there nothing was resolved and it was time for us to leave. the Host lied in our review saying that I was extremely rude, which is not the case and I have the conversation history to prove it. I too held off on my review waiting for thhe host to take some action (adjstments were mentiond) Like the poster the Host submitted a review at the death containing lies knowing ( i know now)( that I would not be able to reply.
I raised it with Air and they bounced me around from case amangers (a common tactic it seems). I asked for a manager to call me, was assured that they would within 24/48 hours. the call did not come and still hasn't almost a week later. Shocking, but not out of line with their behaviour to date. I told them that the host was in breach of the Terms of Service Agreement (10.2) by posting a defammatory review. they did not even respond to this at all.
they simply repeated over and over that the review did not breach their 'Content Policy'. But it DOES breach their Terms of Service.
They recently closed the online complaint and responded via email that they were not taking any action. Flabbergasted!!
Air BnB does not care if the Host (or I guess guests) lie in reviews... that is staggering. that they provide a communication process like the reviews but have intention of holding people accountable. Their advice? post a reply...
No matter what I say now, some hosts or guests looking at the review will think 'well he must have said something otherwise why would the host say that?' Sling mud, a little sticks regardless. unless it is retracted or an apology given.
I had no desire whatsoever to get into a slanging match with a host because Air Bnb will not enforce its own policies and T&C's.
After discussing the above at length with 2 different case managers I said "so you are telling me it is ok for hosts to lie about a guest" - response 'No it is not" "so you are telling me Air BnB is ok with Hosts lying about Air BnB customers? - response "No." I said Ok, then take some action - Air - it is not in breach of the content policy. Me - But it is in breach of the Terms of Service. Air - but it is not in breach of the content policy. Me - So it s ok to Lie? Air - No. and around we go.
I am tempted to delete the app/account but I know this will not change the way Air BnB operates. it will continue to treat its customers with contempt.
If there were a way to make this issue globally visible I would consider it. I hate that they get to do this to people and carry on doing business. It is irresponsible.