@Oomesh-Kumarsingh0
At this point in time it appears that you have had a very modest amount of experience as an Airbnb host, even though you have made hundreds of comments in the forums.
I would really like to caution hosts from believing everything they read from an experienced forum contributer, this is entirely different from being an experienced and knowledgeable Airbnb host. For example many hosts manage for years without being very well informed about the terms and conditions and hosting rules and responsibilities as well as having a poor or limited understanding of how the review system works. But they may get by without problems, for sure that happens, but a reader would want to be sure that any advice comes from individuals who actually understand the nuts and bolts of hosting at a contractual level, as well as the capacity to consider the bigger picture regarding running an international community based hosting service. At this point the quality of advice is variable across the forums, maybe we need a star rating on posts...... #:o
As pointed out by others, Airbnb is not likely to respond to this particular concern by changing it. The more likely response is to continue to try and educate hosts and guests about how the review system works.
In the past, the stars points remained discreet and it was not possible to view what guests or hosts chose to score one another. One functional aspect of this is that guests who were too shy to be frank, may say something polite and pleasing to their host, but discreetly choose their [different] stars, then again sometimes people get the score upside down.
IMO Advising a host to go direct to Airbnb is not the best option. While this sort of event is currently upsetting to the host, an Airbnb intervention at the request of the Host makes little sense at a community level. The guest review should be changed up at the request of the guest. For Airbnb this event is "water under the bridge" too far in the past. If they were going to act, it would be at the request of the guest. They won't as they would be flooded with more similar requests once it was widely known and permissable to review reviews. Also by taking such intervention Airbnb would set in place a system that would lead to hosts presurring guests to rewrite reviews. It would be unwise of them.
If a host was going to contact anyone, it would be more functional for them to use their existing email thread to re-contact the guest and check that they understand how the star rating works. Perhaps you can discreetly ask " if the single star was your original intention, it indicates that you perhaps were not satisfied with your experience?".
Take comfort in teaching guests how the review system really works and everyone eventually wins. They may even return one day and write you a fresh accurate review.
Education of hosts and guests is critical for an optimal community experience and misinformation on these forums needs to be challenged every now and again.
@David242, Take some small consolation in the knowledge that the review period will continue to roll forward, and eventually your host status will be regraded to reflect your most recent year of hosting. It's a disappointment for you at this point, that's for sure, but I hope my posting is of assistance to yourself and others.
Please continue to read the FAQ's via the help Centre icon on your website. This will give you concrete up to date information on a huge range of contractual matters and your website management, including the correct way to use your hosting tools.
We can all run to Airbnb over every issue, but ultimately we will drive up the cost of hosting if we don't optimise our our skills as hosts, and that includes taking responsibility for the ongoing education of our guests.
Hosts have more ability than they realise.
It's usually just a question of adopting a different mindset then becoming proactive about managing your business. A big part of that is risk management.
Once you change your minset, you can see problems as a learning tool, and move forward.
And for heaven's sake be careful about whose advice you follow.
Best regards to all.
Christine.
