A guest booked under someone elses log in

[Michelle260]

Good Morning

I had a booking that is due to check in today.  When I called to find out what time she would arrive, she told me that it would not be her arriving, but her Dad.  When I asked his name she told me she had to go.  I'm not feeling comfortable with this reservation now, and I know if I cancel it will reflect poorly on my hosting status and it's unlikely I will get another booking for this week.  Please let me know what you recommend.

[Marit-Anne0]

@Michelle260

If you want to cancel, you would need to contact airbnb, explain the situation and have them cancel for you. Booking for someone else is against airbnb rules. 

[Peter618]

@Michelle260

Instead of calling, send a message via airbnb and ask for the details of the person coming (I do this all time because I need the full name, address and DOB of every person to register as guests at the authorities).

If you then still feel uncomfortable or dont get a reasonable answer in time, you can call airbnb to cancel because the person is booking on behalf of someone else. You then also have proof for it.