A guest of mine breaks a window. The window stays on the frame, cracked, but not posing a safety concern as there is a wholesome, double window protecting the guest from the inside and from the damage. property on the second floor so no risk of public breaching. I warn my next guest that it's a holiday, so as everything is closed I can't replace the window immediately, but we would safely tape and deal with it by the time he checks in. I send pictures of such window to the guest, the guest acknowledges this is ok.
The guest then checks in, can't find free street parking. He asks me for parking, I said I don't offer private free parking, but street parking can be found around the area.
The guest then phones Airbnb, explains he feels unsafe about the window, Airbnb refunds 100% back to them a $1,200/2 days reservation right then and there, stripping me off my payout.
I then find out an hour later that the window was protected from the inside, by such time Airbnb says sorry, we already refunded the guest (without my authorization).
Do you think Airbnb's agent was fair to its host, on this decision?