A guest wants to reschedule their booking

[Joe761]

Hi 

I had a message from a guest who was booked in this weekend. He needs to reschedule his booking because the activity he had planned (the reason for his trip) has been cancelled due to bad weather forecast. Is it possible for him to reschedule his booking or does he have to cancel and risk losing money?

Thanks

Joe

[Alexandra316]

@Joe761 If you're happy to have him reschedule, you can go to the reservation and click Change or cancel reservation, then modify the dates to what he's requested. He can also go in and do it himself. If you do it, he will have to approve the date change: if  he does it, you will need to approve it.

Please be aware, though, that this is a common way that guests get sneaky refunds. They will change the dates so it's outside of your paid cancellation window, then cancel anyways. Again, as long as you're okay with that possibility, change away!