A guest was aggressive started kicking the front door to let him in at 7am drunk.

[Adele73]

Hello,

I hosted 4 Dj's last night after the event organiser met me last night. He reported that the men would be in at 3am, they had ID and he assured me they would just come in quietly and go to bed. He asked me for a later checkout so we agreed on 11am as I have early arrivals today at 1pm.

5 am I heard the DJ's turn up noisily and went to bed.

I went downstairs to switch off the lights and ensure the front door was locked it was not. So I locked it and went to bed.

7am 2 people on the street with raised voices were on their phones and outside my house.

They were very loud.

Then came the banging on the front door and side windows to let them in. They were calling for their friends.

I waited to see if they had their key. They then started arguing and swearing. They kicked the door and banged hard with their fist and shouted...''If you won't let me in I'll kick the door down.''  and again...''I really want to kick this door down.''

They did not know I heard or saw this. I was upstairs and the street echos, I am sure people were woken up along the street too. As sometimes I have been woken by arguments on this street.

I was shaking and eventually went downstairs and said go away I don't know who you are.

They swore at me. I said I will not let them in as they were being aggressive and said I'd call the police.

I was shaking and crying. I was hoping they would not come back. I did not sleep after this. 

They said they booked the airbnb. I said I was not letting them in as they were aggressive and kicking the door.

I was shaking and crying. I was hoping they would not come back. I did not sleep after this. 

I knocked on the door of the other men at 10.55 to warn them that they needed to check out in 5 min. They came upstairs 10 mins later. I asked for the key and they said that they had given it to their friends who'd gone to another party. 

I was shaking and said I would not let them leave without finding the key and explained why.  They contacted their friends and explained that they needed to look for the key. The organiser turned up in another 15mins and asked what had happened. I shakily reported the story and said it was not acceptable to kick the door and swear and make such a noise and I was not allowing anyone like that into my home. Even if they had paid!

The Organiser said can he have a refund then if they didn't stay???? He handed me the key too...Which they had all along.

I reported that the people in his party were his responsibility and that it was not acceptable to behave in this way. He reported that I should expect this on a Friday and Saturday night. Especially in the hospitality trade. I said it is not acceptable at any time anywhere. I am home alone and this is my house. I will not put myself in danger and I expect everyone who comes here to respect my home and be kind to me...including not kicking things and being aggressive.

He apologized and said could I put something in writing and I said yes. 

I wished I'd been forward thinking and got my phone out and recorded them outside the house.

Now that it is over I am still a little shaky. I have learnt that I can refuse people but will this go against me as a host? 

I do not know what to do next about this organiser. How to complain. I want to warn others. I did not like the way he tried to brush it aside and say I should expect this. Although he took on board what I was saying and apologised.   The 3 men that stayed were there throughout. They were helpful. There was also 2 men at the door that I would not let in. So the 4 people he booked for became 5 also.

Any advice would be appreciated. I know I did the right thing and would do it again. Not let them in. Safety first always. 

[Gerry-And-Rashid0]

@Adele73

Horrible situation to be in, but you did do the wrong thing from the start. You took a last minute booking, for one night, from a third party - and for 4 DJs. 

There are so many red flags here....

You don't even have the opportunity to review anyone. It's  not an AirBnB problem.

Personally I would take it as a lesson and vow never ever to go off platform, do not take one night bookings, and don't be tempted to host people who's life is about partying.

Good luck - it is a rare occurence!

[Adele73]

This area is the central city. I would have little bookings if I did not have 1 nighters. 

I have been developing/building relationships with some people in the area who are musicians, performers, artists, dancers and organisers. I requested all ID and I know the company. I will write to the company too.

Bottom line, no one should be aggressive or cause any type of harm to me or the property. No one...it is not an excuse...no Dj should be stereotyped...this could have been anyone who has this streak in them and drunk or who knows had drugs??? This is life I know... No one can predict who will be like this whether it is a third party of the group booked, a partner or the original booker. 

I had one person last week turn up and was not the person on the profile!!!!! I did not let them in and refunded them. So people use other people's accounts too.

Thank you for your views. I will be leaving a review.

There is no excuse for this type of behaviour. I now have contingency plans in place.

I am a Salsa, Jive and Ceroc dancer, and I dance and party till 2-3am sometimes. However, I do not drink as there is no way you could dance and I would dehydrate. The majority of people in my scene do not drink and just love dancing. Sometimes dance 3 times a week! Partying. Never stereotype and judge I say. 

Always build relationships and treat people as you want to be treated.  The few out there need to learn the consequences of their actions. And see the impact their behaviour has on people.

Best wishes 

Adele

[Helen3]

I am so sorry this happened to you @Adele73 they sound dreadful. I think a more experienced host would never have accepted this booking a) because it is a third party booking - against Airbnb's rules and b) because DJs on a late night gig are likely to not make the best guests.

You were absolutely right to not let the people in who were so loud and obnoxious at 7.00 a.m. you had no way of knowing they were with your party of guests. (If the second set of guests had the key how did the first set get in by the way?).

I don't agree wth @Gerry-And-Rashid0 on this one.  I would leave an honest review. (this is the something you can put in writing 🙂 )

Summarise what you said here, I think you expressed well, but you need to edit it down.

I would definitely include how dismissive the organiser was when you raised your concerned and that they as well as being aggressive tried to sneak a fifth person in.

Give them three stars for communications and a thumbs down.

You will only get penalised for declining guests if you do so on a regular basis.

[Adele73]

The 3 lads that did come in and sleep said that the other lad was there at the door when they arrived at 5am, they opened the door and then gave the key to the other one who was on the telephone on the street finding out where the party was. They encouraged him to come in and sleep, as they had a long journey today, but he chose to go out partying for longer. He then came back with the other lad making the 5 people.

I have decided to write an honest review. 

I will not tolerate any aggression or violence at any time of day with anyone. I am sure they would not have treated their sister's home, friend's home or mother's home like this???? 

I requested ID's from the Organiser and I did not accept cash. All were booked through Airbnb. 

Thank you for your honesty and opinions. I only opened in Dec and have been enjoying hosting. This has really shaken me, and I have now got contacts of the local police who patrol this area.

I have also spoken with several people, friends, and family and got their opinions. All have agreed that no one should have to let this type of aggressive person in. Whether they were a third party, partner or original booker. No one...How many people do take the names of all the people in the party of people and check every one of them???? 

I have learned lots from this experience. It is a shame as I was building up a reputation for artists, performers, dj's etc.., As where I am is 4-5mins away from the Theatre and main music and performing hubs. I shall just be strict and have more rules. I tend to treat people how I want to be treated and believe they will treat my home and me with respect. In this case I was wrong. It is such a shame.

thank you again. I still feel shaken but will just move on. I have 2 lovely couples in tonight. My bnb lives on 1 night bookings. It's the area I am in. 

Best wishes

Adele

[Cormac0]

@Adele

Meanwhile back at Airbnb HQ there counting the money and talking about community spirit (I'm beginning to think this mean alcohol abuse), no person should have to put up with this scum in their home at their door or around their neighbour!

Give this scum a thump down, it makes my blood boil.