I keep trying to post this, and I get "an error occured"...are they blocking this? Let's see...this is the 4th time I have attempted to post it...
Frustratingly, after over 6 years of being a multi-property host, I need help from ABNB for damages caused by a guest (who admitted on the record and agreed to pay). I called immediately (met their criteria to report damages) to report the issue, got it on the record, they called me and I was told to collect the repair costs, photos. That took about 14 days. We spoke again, they said to send it all on the chat. I did. They said i didn't report the damages in time. This is NOT TRUE. They did not connect the original thread to the link THEY SENT ME to file the claim. Now I've sent a dozen messages, had one person call, I explained and sent them all the EVIDENCE of their own thread to me dated and documented, now they won't speak to me about it. I send requests to have a manager call me just to DISCUSS IT and they just reply with a "Case closed" response. What the...????? This is their version of supporting a HOST with a PERFECT record? I am at wits end, they are just ridiculous.
So, I guess, the offer to help is not real, they only TAKE from HOSTS and don't support them when they have a small detail that is not, according to them, lined up, and they are not open to a discussion to see the proof, which I've sent multiple times. Real horses&%@t.
Any suggestions on how to bypass the underlings that can't figure out how to read the thread evidence I sent? I am beyond pissed.
