You may receive a call from a supervisor but that is not the solution. A supervisor will always back a guest before they back a host. I just had an experience with this. Strangely enough, The supervisor AND guest come from the same country but live in the UK? The supervisor did nothing to prove any complaint made by the guest who I must say at this point, The guest had no complaints and indeed informed me he would like to book again in the future. Please do read on. The guest decided after one night he needed to return home and wanted to cancel the following two nights of his booking. I offered a partial refund since I had no time to accept a replacement booking. This is when the guest found a litany of complaints about his one night stay and DEMANDED his money back. His complaints can be proven to be false and I invited an Airbnb representative to check them out personally. The result, no one bothered to verify the guest's complains.
The help or supervision/resolution representative blocked my listing and gave his fellow countryman a full refund of the two cancelled nights and a 50% refund of the night he used my house and facilities without complaint. In his "guest review the guest insulted me, my neighbours, my neighbourhood, my home and hygiene practise (and any hope of future bookings). The pretext used for blocking my listing for 5 days was that my listing was not accurate. Now forgive me if I am being stupid but if the street numbers ascend as such; No. 2, no.4, no 6, no 8 up to number 14 and then my place, what would you assume the building number would be? possibly 16? Well, that is not the conclusion the Airbnb representative came to. Despite my building being over 170 ft high and white? with a 6" sign over the door announcing the name of the building?
I shall be joining the " class-action" of Mark-N-EricO unless I can find a "class action" going on in the UK.
