I have been an AirBnb host for many years and host 2 of my own personal properties on AirBnb.
I have zero problem refunding 100% of the money paid towards cancellations. I was doing that long before AirBnb made their announcement.
It's the right thing to do.
However, here are the key points:
1. REFUNDS: In a time when very few other companies are providing full refunds (airlines, hotels that I know of personally as I had to cancel my own upcoming trip), why is AirBnb forcing HOSTS to refund yet AirBnb keeps all of their "finder fees". AirBnb - if you really want to do the right thing, you need to participate in the refund or understand that hosts should be required to refund the same percentage that you do.
2. CREDITS: Instead of refunding, there should be some type of credit provided for future travel to renters. Same as some of the airlines are now trying to do.
3. GUIDELINES: AirBnb - please pay close to attention to those of us who are refunding 100% to renters. Not only pay close attention, but REMEMBER our actions. So when you try to assess SuperHost status or place our properties in a lineup, we are FIRST. AS A COMPANY YOU MUST REMEMBER WHO IS HELPFUL