@Ulaş0
@Sarah977
We have had a significant issue with a fault in the Superhost data this April, with all (complying) stats disappearing in the days before 1st April assessment, and only re-appearing with correct (as previously complying) stats now that assessment has been advised to have already taken place.
After losing Superhost status due solely to a couple of retaliatory, outlier 1/2 star reviews (guests upset they were called out on breaches in House Rules and/or GOVERNMENT HEALTH REQUIREMENTS *during a pandemic* - detailed other posts previously), we clawed our way back, and all of the stats noted that Superhost status was again being achieved prior to April 1. Yes, I checked on this, as I'm still feeling a little bitter that it was lost solely due to guests who actually broke House Rules/ Government Health guidelines.
On 1st April I reviewed the stats again, only to see that everything was showing as 0 - as in, zero guests, 0 star reviews - photo attached. Noted also was "You didn't get Superhost status this April". Interesting, given that only days before the assessment date all stats were showing the 'green tick'.
I contacted Airbnb via online messaging and they advised me that this must only be a glitch, as they could see I had met the criteria for Superhost - it would be updated when the assessment was finalised by the 5th.
Today, the 5th, low and behold, all of my (green tick) stats have returned, but there are the top it still says in nice big, red writing, "You didn't get Superhost status this April".
If I was annoyed and frustrated with Airbnb's lack of care for long standing Superhosts/hosts before, I'm now infuriated that the always controlling, unfairly weighted 'Superhost' system has now become blatantly false and untrustworthy.
@Catherine-Powell @Liv @Stephanie @Nick