Access for repairs reported by guest

Level 2

My guests notified me that there was a small leak from rain at my condo unit. I notified our HOA as they are responsible for roof, and my guest is trying to insist they do work over the weekend. 

This is my first hosted stay, and I guess I feel at a loss. How would you explain that the scheduling is out of your control in a diplomatic way?

1 Reply

Re: Access for repairs reported by guest

England, United Kingdom
Level 10

@Andrea5454 The guest is being unreasonable. I suggest you explain to him that the HOA will only get people in during the working week and that if this is not acceptable you will have to jointly approach Airbnb for a neutral cancelation and refund of his remaining stay.

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