@Patience15
I am sorry to hear that and understand you being frustrated.
You stated,
“ I reserved one booking, However the host cancelled due to home issues. I booked again, I had to cancel due to a family member getting sick.”
I believe the host has “ flag” your profile, reported to Airbnb. Absolutely, not a technical issue!
The Airbnb specialties safety team received the complaint from the host about your profile, they needed to work on the case, may go through your profile and concern your status, that may be the reason took times to clarify.
The host may misunderstand after they accepted your booking request in the second times, but you canceled it. If I were you, I will definitely “ flagged” the host are being unreasonable, disrespectful behavior and terribly wrong decisions by flag you.
Of course, Airbnb will never give the reason to the guest why the account being restricted.
As a matter of fact, the guest is necessary to acknowledge to Airbnb the negative experience and report the incident.