Looking for ANY kind of guidance!
We had a guest that had a party at our house (neighbors complained, it was terrible)...
- I tried to work it out with the guest and called Airbnb to help.
- I wanted Airbnb to give them a warning. I was hopeful they would take it more seriously.
- They were quiet for awhile but then at 2am I got another call from the neighbors because they started to be extremely loud again.
- I also checked the noise monitors we have, NOT RECORDING DEVICES, to confirm that it was the guests.
- I sent the guests a screen shot of the noise monitors and told them at this point they had to leave and I was calling Airbnb
- I reported it and asked Airbnb to have them removed last Saturday night.
- No one got back to me.
- The guest was allowed to stay, continue to have a party and then did not leave on time.
- It was one of the worst experiences as a host.
- Then Sunday morning at 4am ALL of my accounts were put on hold.
- I had to call 4 people at Airbnb to even find out WHY our account was suspended.
- The fourth person finally told me it’s because the guest reported that we have a recording device, which of course is a lie.
- Now it’s been OVER 48 hours and our account is STILL on hold and no one has contacted me back.
- The last time I called they told me it would take LONGER if I continued to call.
Does anyone have any advice? Thank you in advance!!! 🙂
This is all beyond upsetting.