Account deactivated and all reservations cancelled two days before trip to foreign country. HELP!

[Lionel63]

Hi Everyone.

Looking for some help. My spouse and I booked three different places to stay throughout Ireland for our upcoming trip. They were all booked 8-12 weeks ago and the account was fully verified and everything paid for weeks. We get on the plane in about 30 hrs and we woke up this morning to an email sent to us at 4 am stating that our account was permanently deactivated, all bookings cancelled and refunds issues. We have called airbnb and spoken to four different people but no one can help. they have opened a ticket and moved the priority to "urgent." We can not wait around forever since time is an huge issue to getting new places to stay due to the short time frame. We would prefer to just keep our Airbnb reservations. Also the refunds they issued will not be back in our account for up to 15 days. How can we get through to talk to a person who can help? It seems when we call the usual number we get front line people who answer the phone either from home or in a call center and can not truly help us. We can not wait around for a case manager to call. I truly belive there has been a mistake as this booking has been months now with no issues. Also it said that our account was deactivated but i can still sign in, send messages and also our account was randomly credited $34 on our next booking, so obviously they want and will allow us to book with them again. I'm afraid to try to re-book the places and get double charged. I have already left a post on the AirBnB Facebook page as well. How can I talk to someone who can help? Has anyone else experienced this?

[Meghan1]

Did you ever get things resolved?