Account profile was hacked

Clara100
Level 2
New York, NY

Account profile was hacked

Hello-

 

Can someone help me? My account has been hacked, and now my payment method, birthdate and Goverment ID is now updated and I am unable to change them. They've made 2 reservations, 1 which was declined thankfully, but another that I am trying to cancel as we speak. I've sent my information to Airbnb Support, but not sure if actions will be taken immediately since I have been searching how to fix this problem only online. 

 

I'm more upset and concerned if this issue will effect my future bookings when I travel. 


Can someone help me?! I've obviously been able to update my email and phone number, however I'd really like to cancel the card associated with my account and the other items changed as well.

 

Thanks

Clara 

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