Hi @Valerie780 ,
I'm so sorry for your experience and understand you're frustrated.
I do have the same experience as you.
Airbnb removes my public response and warns me that my review was violating the housing standards.
Yet, I knew which review cause and noticed that I'm wrongly used the words.
I've over a dozen untrue, unfair and revenge review, I did respond to the public.
Nevertheless, I never and ever again wish to respond in the public to a negative review after the warning.
I feel disappointed with the unfairness of the Airbnb review system.
Recently, I have another revenge review that stated-" the sh#t@ place!",
because I advise the guest, "Kindly not make noise, please turn off the phone low speakers at the midnight, and be mindful of other guest sleeping hours in the dormitory shared room."
The next day, the guest check out left me a 1 * stars review with- " the sh#t@ place!".
Since I do not wish to respond in the public, I contacted Airbnb, they claim couldn't find anything wrong with -" the sh@t# place !" reviews.
What should I do?
It out of my hand!
Letting you know that reviews are the backbone of Airbnb's community and in order to maintain that structure Airbnb have guidelines in place that ensure all reviews are fair, honest and relevant to the travel and experience.
Airbnb's default position is not to delete, censor, or edit reviews.
With that being said, in rare cases like this, Airbnb may remove a review only if it violates the review guidelines.
You may click the link below for more information:
https://www.airbnb.com/help/article/13
https://www.airbnb.com/help/article/2673
https://www.airbnb.com/help/article/546
Review standards system?
It doesn't make sense.
Happy Hosting!