We arrived to our location excited about a week long stay at a quiet vacation home. Three of us arrived a day early to prepare, what we weren't prepared for was the state of the home.
Uncleaned, spatter, splatter, and leftover food matter. Since we made our booking last week a review popped up talking about the pool giving a family a rash because of chemical imbalances (thank goodness my pregnant wife hadn't gotten in when I cried foul and packed that car back up). The trash left around was forgiveable, the dirty towel hung up in the first bathroom I went into and the glass pane that nearly fell out of a window is not.
I feel for the host, so much so that I hated sending the message telling them we wouldn't be staying, but this place was awful.
The support process began, I took fourty or fifty pictures of the various broken, dirty, and frankly yucky things I could and we sent then along to CSR #1. No reply from the host.
While waiting for food in the Hilton lobby (thank goodness there was a room nearby, after 10 hours of driving) I contacted them and was met with CSR #2, who immediately saw the photos and told me he would escalate.
THEN... the person he conferenced in proceeded to ask me if I had sent in pictures...
So here I am, out the cost of week's stay, no assurance that they resolve the issue, and I had to find a place for us to sleep.
How is this a viable business model? What kind of company leaves customers without a place to stay? Why do we put up with this?