Additional guest discovered at checkout

[Beth191]

Hi,

We discovered upon checkout today, that our 2 guests had a third person staying. There doesn't appear to be a way to change the res to reflect this third person and charge $20 as we require.

In addition, they damaged our carpet which we will request them to pay for ($140 for 7 carpet squares).

I know how to request the funds for damage but do I just include the additional person as well or is there some other way to do that?

thanks!

[Alice-and-Jeff0 · Accepted solution]

@Beth191 - you need to go to the Resolution Center and request the extra $20/per person - per night fee.  If the guests decline to pay, get Airbnb involved.  

Take lots of pictures of the ruined carpet squares and file a separate request for the damage to them.  YOu'll need to do this before the next guest checks in.  

https://www.airbnb.com/help/article/1507/how-do-i-add-a-fee-for-additional-guests-to-my-listing

https://www.airbnb.com/help/article/767/what-is-the-resolution-center

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

https://www.airbnb.com/help/article/352/what-happens-if-a-host-makes-a-claim-on-my-security-deposit

https://www.airbnb.com/help/article/279/what-is-the-airbnb-host-guarantee

https://www.airbnb.com/help/article/937/what-is-host-protection-insurance

https://www.airbnb.com/help/article/938/what-s-the-difference-between-airbnb-s-host-guarantee-and-ho...