Adult movie shot in property

Nubia35
Level 1
Rio de Janeiro, Brazil

Adult movie shot in property

A friend came across an adult movie  shot at my apartament by a guest. I contacted Airbnb and they requested proof of it, which I provided, since then Airbnb hasn't replied to my emails, it has been over two weeks already. I requested the guest to be expelled from the site and a refund for my couch, as I proved he had orgies on the furniture. Has anyone dealt with anything similar? Any help is super appreciated.

Thanks

10 Replies 10
Cathie19
Level 10
Darwin, Australia

Hi @Nubia35. I’m so sorry this has happened to you. There have been a number of threads where hosts have had issues with commercial filming, guests downloading porn on their cable account etc - and what they have done through advice to rectify the issue.

 

I really think the devil is in the details:

1. Don’t advertise that you are overseas in your listing. Leave that for a conversation after you have a  booking reservation, via the AIrbnb message board. that you list in your house rules. You can say you are not always available but have family (cohosts) attending and checking.

2. Maybe be specific as to the maximum number allowed within the apartment. 

3. Tighten your basic house rules. If it’s in black and white, you are protecting yourself.

Mine are very WHS specific to my space, including cyclone management, tropical flora etc. 

But here are some I’ve included over time, from what I have learnt here:

 

“- No EXTRA adult/s, infants or children as overnight visitors. Only persons (including infants) whose names are listed as guests in the registered booking are permitted.

- No parties or events
- No illegal activity or inappropriate anti-social behaviour.
- No commercial operations/photo shoots/commercial filming or adult filming on site.
Noting: the police, other authorities, including Airbnb, will be contacted for your removal.”

 

I have other rules for fire and pool safety etc, but what hip have listed above, are probably what you need to add.

 

I hope this helps...

*hip = I’ve 

@Nubia35  It's generally Airbnb's policy that they don't disclose the details or outcome of any action taken against one member's account to another member. They might ultimately decide that the unauthorized film shoot constituted a commercial use of the rental, which would be in violation of the Terms of Service (the fact that it was a porno rather than a children's movie is actually not in any way relevant).

 

As for your sofa, that sounds like a dead-end street. If the furniture was actually damaged and in need of repair or replacement, you would have had to initiate the resolution request before the next guest checked in - if you didn't do so, it is not a valid claim. The fact that you've witnessed people having sex on the sofa does not mean in and of itself constitute damage or mean that it's no longer usable. But if you had already followed the claim procedure before you became aware of the video, I guess it's possible that the clip could bolster your claim. (Whether it's appropriate for Airbnb as an employer to make a staffer watch a porn to verify a claim is an interesting question that I don't think we'll get an answer for)

Nick
Former Community Manager
Former Community Manager
London, United Kingdom

Hi  @Nubia35 

 

I'm sorry to see you are experiencing this. I'm one of the Community Managers here in the Community Centre and just came across your post. I will send over the details you provided to the appropriate department and will come back to you via DM when they update me on this. 

 

Thank you

@Nick  I had to laugh; "Can you guess the movies?" is the perfect sign-off for this thread!

Nick
Former Community Manager
Former Community Manager
London, United Kingdom

Talk about timing eh? @Anonymous 

Sharon1014
Level 10
Sellicks Beach, Australia

Perhaps @Nick  or  @Brian  or @Catherine-Powell  you could also look into Airbnb properties being used for sex trafficking?

 

**[Comment removed in line with the Airbnb Nondiscrimination Policy]

 

 

 

 

Nick
Former Community Manager
Former Community Manager
London, United Kingdom

Thanks for your question here @Sharon1014

 

I took a look at the screenshots you shared here, and they seem to be about 'findom' rather than trafficking, but of course it's not my job to assess the content to that extent, and nevertheless it certainly looks to be referring to a guest's misuse of an Airbnb property.

 

I can see that you have been gathering these though, so I would ask you to report them directly to the Support service so that the team can investigate adequately.


Unfortunately, as the screenshots contain content that is not allowed here on the Community, I have removed them. I know you are familiar with the Community guidelines, but I will take this opportunity to remind you once again of them, and ask that you keep them in mind when contributing here.

Sharon1014
Level 10
Sellicks Beach, Australia

@Nick   No worries.  I put the screenshots up because someone in Airbnb might want the actual evidence (rather than hearsay).  No point contacting CS, nothing will happen.  But you might have some success.  Good luck.  Seems to be quite a problem brewing with prostitutes or fem/dom's (and likely others) using Airbnb's to transact business via Twitter and other social media platforms.  Perhaps someone in the company needs to begin actively monitoring these.  Doesn't look particularly legal to me, suppose it depends what the law is in those US states or elsewhere. 

 

And it does speak to the need for hosts to be able to verify the identity of persons using and attending host properties.

 

Cheers.

Robbie54
Level 10
North Runcton, United Kingdom

 @Nubia35 "since then Airbnb hasn't replied to my emails..."  They're probably still analysing the "proof".