My latest review says that:
I threw the guest out on the street after letting estate agent/realtors into the studio exposing her to Covid...
She also gave me all 1 star ratings.
It was the guest’s first ever Airbnb visit. She changed her arrival date by 3 days shortly before arrival. This then clashed with a 5 minute prearranged estate agent/realtor visit in full PPE to my house, without entering the Airbnb studio.
I very apologetically wrote to her prior to arrival to ask permission for the realtor visit to go ahead, with a full refund for that day. She refused permission.
I of course cancelled the arranged Estate Agent/Realtor visit. End of story.
Airbnb then rang me 5 hours later to say the guest had accused me of harassment and bullying and said she had decided to check herself out of my studio.
I have been a Superhost for 5 years and was completely baffled by her accusation and behaviour.
I contacted Airbnb to request that her review be removed as:
1. Airbnb know the guest checked out. I did not throw her out.
2. The guest told them she did not allow anyone to enter the studio (even though that was not ever a request).
Under Airbnb guidelines I believe the review is then a provable lie - ‘not relevant’ as per the guidelines and should be removed.
I have queried this 3 times and each time get a template email stating the review meets Airbnb guidelines.
Please could I have some advice from the community?