Hello everyone, appreciate a good advice here.
Basically, I got a guest last weekend that made an instant reservation on my place. This person said that she was arriving at noon next day. Anyways, later on when I reached out to provide directions and the basic information, this person said that she had NOT rented the house. I advise her that it was showing booked on my end, however, she just ignored my message and basically said that she had not book my place, again.
Later on I reached out to Airbnb to inform them about the situation and they said everything was normal. Well, I prepared the house for their arrival but I was a bit headstand whether they would come or not but it was just weird cause I got the regular confirmation email along with everything else that always happens. I even Google it cuz I though maybe it was a scam.
anyways, 7 days later the person comes asking for a refund stating that she never booked the place, once again. In effect, she actually didn’t go but my place appear booked in the app and hence I couldn’t rent it to anyone else.
now I’m thinking in providing the guest a refund although I’m not convinced that ja far. Besides, the guest accused me of stealing her money and treated me really bad to be fair.
I wonder if any of you have had this situation happen to you or if maybe is some sort of scam that I’m not aware of.
also, what would you guys suggest me to do?
refund? Partial refund? No refund? Thank you so much for your help
!