After over 5 years as a host and a superhost for about 4 I can't get a an untrue bad review off

in
Sarasota, FL
Level 1
116 Views

There is no customer service any more. I had a guest with 2 profiles who was clearly trying to scam me, wanting a full refund for a "family emergency" he could not document. When I refused he wrote a completely untrue bad review. I was assured it would not go on my account but it did and I have spent probably 4 hours trying to get help but it is still there, despite their promise to take it off.  I have heard Airbnb is now mostly for human trafficking and because customer service is so unethical I am starting to wonder if this is true....

1 Reply

Re: After over 5 years as a host and a superhost for about 4 I can't get a an untrue bad review off

in
Leeuwarden, The Netherlands
Level 10

@Jean12 

You did not leave a review for the guest, nor did you comment on his review.

But if they (Airbnb) promised to remove it, then continue chasing them.

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