The saga continues....this morning I received another response from Jules at Airbnb after I got back to him and said it took the community to tell me that you have to be 18 or older to book:
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"Hello Rosemary,
This is Jules from Airbnb.
I apologize for the confusion. In my understanding, you are not allowing people under 25 years old to travel on your listing that is why I told you that this might fall under non-discrimination Policy that Airbnb have.
Airbnb is a platform that can be used by people who are 18 years old and above that can make a reservation and Host a listing.
I am just sending you this email to follow up on our conversation and open up a channel of communication where you can contact me if you have any queries. I hope we were able to resolve everything together over the phone, but if not, just respond to this email and I would be more than happy to give you a callback!"
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Firstly, I never said that I would not allow anyone under 25 to book (I had actually told him that I was currently hosting an under 25 who was a great guest) and secondly, he never phoned me as he indicated.
That did it for me, I phoned Airbnb and asked where the help desk was situated. Turns out they use 11 different countries to answer our emails! Makes sense, since "Jules" English was less than stellar!
Mercedes was very professional and agreed that Jules should have known that the policy is over 18 when I first asked and I suggested that they ensure that their staff knows how to respond to hosts. Having emailed several times over the past 4 years I am often frustrated by the lack of satisfactory explanation to a host question....we all know the response about not charging for children under 2!!