On Tuesday 20 July, 2021, the Victorian Government announced state-wide restrictions that were to be in place before, and extend beyond, the dates that I had booked this particular Air BnB. When I initially booked this Air BnB, there were no restrictions in place. As the restrictions affect both myself as a guest and the host of this Air BnB, and are outside of the control of both parties, the contract is now frustrated and a refund is required. The host legally cannot facilitate me as a guest, and I legally cannot travel outside of my 5 KM zone, making it impossible to travel to the Mornington Penninsula. As the host cannot fulfill their service to any degree, a full refund is needed. As it is illegal for the host to have any guests at their property on the weekend I had booked, they are currently making a 150 % profit from this cancellation. I attempted to contact the host to ask if I could reschedule, to which they replied no, they would not.
I then escalated the matter to Air BnB, who informed me it was out of their control and the host had to make the final decision. The host obviously said NO to a refund. Air BnB came back to me and said they were sorry, there was nothing they can do.
I have no hesitation in taking this to a civil tribunal. The host legally could not have anyone at the property on the date I had booked, not even people from interstate of overseas.
Has anyone else experienced this very greedy and frustrating matter? I am shocked they won’t even let me reschedule!!!