Air Cover for Guests

in
Polson, MT
Level 10
506 Views

Hey all, this may be a naive question, but under the new Air Cover for Guests program, when Airbnb repeatedly says, "we'll refund them" does that mean that Airbnb has funding set up with which to refund guests for things like their "get what you booked guarantee" or does that mean HOSTS will refund guests?  I've been assuming this basic form of free-to-the-guest travel insurance will continue to come out of hosts' wallets, but everything I've seen and read just says, "we'll" refund with no mention of the hosts at all.  I guess I just want to clarify... who is "we"?    

8 Replies

Re: Air Cover for Guests

in
Rio de Janeiro, Brazil
Level 10

@Jennifer2682 

 

It is Arbnb that will bear the reimbursement costs

 

Ricardo

 

Se você achou esta resposta útil não deixe de dar um "Like".

Meu Perfil.

Coloque "@Ricardo". Assim eu recebo uma notificação.

Re: Air Cover for Guests

in
Polson, MT
Level 10

Well that would be great!  Thank you!  

Re: Air Cover for Guests

in
Langhorne, PA
Level 2

Yes, would like a clear answer to that question also. Thanks for bringing it up

Re: Air Cover for Guests

in
Swannanoa, NC
Level 10

@Jennifer2682 @Ricardo85 @Jean-And-Don0 

I believe that it will eventually fall back on the host.  I cannot believe that the company will compromise their bottom line by funding refunds.

Re: Air Cover for Guests

in
Victoria, Australia
Level 10

@Jennifer2682, unless Airbnb start to extract a small insurane fee from the guest then when they say 'we' I suspect they mean 'us' H

Re: Air Cover for Guests

in
Victoria, Australia
Level 10

Insurance

Re: Air Cover for Guests

Online Community Manager in
London, United Kingdom
Online Community Manager

@Jennifer2682 @Jean-And-Don0 @Ricardo85@Lorna170 @Helen744

We've asked for some clarification on that, and will share with you here once we have more details! 

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Re: Air Cover for Guests

in
England, United Kingdom
Level 2

@Jennifer2682 

That's a great question, I too thought the message was somewhat ambiguous.

Then thought Airbnb must have insurance cover for this. 

However, clarity is needed in order to put our minds at ease.

Join the conversation