AirB&B charged me for a room I did not get except for.

[Mountain-Village0]

Hi

Two weeks ago I booked some rooms and one of the requests I sent out did not get aproved.  AirB&B said I woud not be charged but I see that a charge was made on my Pay Pal account.   I waited more than ten days to have it credited back to me still did not.   How and were do I contact some one on Airb&b, this web site makes it impossible to contact any one on AIrB&B..............Help I want my money back!

[Marzena4 · Accepted solution]

Hello @Mountain-Village0. To contact Airbnb Customer Service - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728