AirBNB Refuses to Provide Status of Security Deposit Claim --- VERY DISRESPECTFUL & UNPROFESSIONAL!

Nic27
Level 1
Atlanta, GA

AirBNB Refuses to Provide Status of Security Deposit Claim --- VERY DISRESPECTFUL & UNPROFESSIONAL!

A guest stole a TV from my listing ALMOST 3 MONTHS AGO. I reported the incident immediately. Since then, I have contacted AirBNB a dozen times. I have been hung up on several times and ignored or lied to more times than that with no answers. What should I do!?

1 Reply 1
Helen3
Top Contributor
Bristol, United Kingdom

Terrible. Contact them via their Twitter and FB account.