AirBnB plus - what has happened to my listing!

[Jo408]

Hi - before Christmas we had three months almost back to back bookings, all 5 star reviews, and superhost status 4 times in a row. Since the beginning of January, we haven't had a single booking and when I searched for my listing within Edinburgh it didn't come back at all (at least not in the first 7-8 pages of available properties.

This seems to have co-incided with the launch of AirBnB plus - has that affected how other listings appear in search results? Has anyone else had this problem?

Jo

[Branka-and-Silvia0]

@Jo408

your instant book is turned off and maybe this is the reason.

If you turned it on and it is not showing then you are penalized for canceling a booking, declining request or if your guest canceled within 48 h period

This Perl is new, from September, there are other posts about it

[Jo408]

Hi, thanks for replying, I checked my Instant book and it is turned on (I haven't ever switched it off) so I don't think that can be the reason. I haven't changed any settings from before Christmas and we took loads of instantly booked reservations. Any other suggestions? it all a bit curious, and frustrating...

[Jeff158]

@Jo408 its not switched on (it might look switched on when you check your dashboard), as @Branka-and-Silvia0 explained airbnb have disabled it as a penalty for some petty reason. Other posts mention it being available again after a month or two, give CS a ring, you might be lucky and get someone willing to help who knows about it.

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245#M5...

[Jo408]

Ok - thanks @Jeff158 and @Branka-and-Silvia0 - I'll see if I can get some help.

All the best to you

Jo

[Branka-and-Silvia0]

As I wrote in my first comment :

If you turned the instant book on but your listing is not instant bookable then YOU ARE PENALIZED by Airbnb for canceling a booking, declining request or because your guest canceled within 48 h period (yes you can be penalized for your guest's actions too - unbelievable )

This perl is new, you can be penalized for cancelations done months ago.... there are other posts about it 😞