Since AirBnB issued a “Wold wide ban on parties”
We have adhered & respected to this rule in every aspect! We have never cancelled a booking.
The result, however, has been a high rate of cancellations, which have been a result of guests looking for somewhere to party due to the fact that lock down does not allow gatherings in public places!!!
(The guest has always been encouraged to cancel from their side!)
My listing “Luxury at 230 HOUSE” unfortunately attracts parties, due to our beautiful entertainment area with pool & JACUZZI!! Despite my VERY CLEAR description & house rules, stating AirBnB’s terms & conditions regarding parties & unregistered guests. Even when I respond to the booking reiterating the fact that NO parties of any sort are allowed & in PARTICULAR! NO UNREGISTERED GUESTS! This is completely ignored. (Please read my listing description)
I have been a Superhost for the past 7 years, with excellent reviews & ratings! I am very familiar with AirBnB’s algorithm!!
Since my cancellation rate has risen! My listing does not appear above the first 30 listings. Despite continually working on my listing pricing & description throughout the day & up to 6 times a night.
My listing only rises above the first 30, in the last few hours before the cut off time. Only because, everyone else has earlier cut off times.
The algorithm has automatically bumped my listing permanently below 30+ listings!!
I AM BEING PUNISHED FOR ADHERING TO AIRBNB’S TERMS & CONDITIONS & THE WIRKD WIDE COVID GUIDELINES REGARDING SOCIAL DISTANCING & OVER CROWDING!!!
I do not want a discussion or an argument. This situation has been ongoing, since the last cancellation. It is fact & I am not willing to debate it! All I am asking, is that my concern is passed on to the relevant department!
There must be a way to separate legitimate cancellations from ones that are because there is a negative aspect to the listing!!!
It can’t be possible, that they are all lumped together!!!!
Please take the time to read the message thread between myself & cancelled guests. Also the corresponding email thread with your support agents!!
These will unequivocally show that every guest who cancelled was violating AirBnB’s terms & conditions & our house rules.
I am very familiar with how to keep my listing current & have always worked hard on my listing every day. All the necessary triggers are in place eg: Instant book, flexible cancellation, competitive pricing, late cut off time etc. I change my description & amend my prices at leat twice a day. Since the algorithm has bumped me down. I am doing this all day & wake up at least 5 times a night to wirk on my booking & try & get it bumped up again.
Please sort this out!!! It can’t be possible that someone/anyone, in particular, a 7 year Superhost with EXCELLENT reviews & ratings are loosing their Home, because they are being punished for guests who are not adhering to AirBnB’s terms & conditions!!!
PLEASE ATTEND TO THIS URGENTLY!