@Jerry9
Your reviews aren't bad. I think people generally have the expectation that if they are getting a 'room' that they are getting the ENTIRE place...which definately is not the case for your place. No biggie. You gotta expect that sort of thing. If people read all your reviews most people say the same things: you are a night owl, you are there most of the time if you are in town, you brew great coffee and the unit is on the ground floor so there is random outside noise. These things are not a big deal. People are just GOOFY. That's not ABB's fault. I happen to have a mother-in-law quarters and it's in the back end of my house so it is perfect for this sort of set up--there is NO WAY I would have strangers in my house otherwise, so the mere fact you are able to put up with people on top of you at all in your home as goofy as people are..that in itself says how good and generous and patient of a person you are. Relax. You cannot help people who don't read your profile or the reviews and you definately cannot help how goofy people are.
I also think that the BEST way to contact Air BNB is via Twitter. It doesn't happen overnight but there is a process they follow. Like someone else said and like I keep saying....all companies are now doing stuff this way. Uber, Lyft, Amazon, etc etc...there is a way in which all complaints are handled and it does not involved a live person right away. My husband works for Lyft and his biggest complaint is the rating system and the crazy algorythm used for its dispatching--non of which a live person will EVER talk to him about. He has the same complaints all of us Air Bnb people do!!! And let me tell you---every person in the Lyft office is so young it makes me feel like I should have my paperwork in at the nursing home lol. My guess is Air Bnb is the same way. That is no big deal if they are handling each and every case in the same manner. I really don't think they are playing favorites or their inexperience in life has anything to do with anything as long as they treat every case the same. I also feel it is better they get your inquiry and take time to handle it so you get the best advice and person for the job--otherwise you are on hold for 100 minutes and get someone who has not idea what to do and you never get it resolved how you want.
And if you are making money at this and you are SuperHost status or even not but you are having fun, stop complaining...obviously you are doing something right and you've been hosting for a while now, so take the goofy reviews and just move on. You can't please everyone!!! Just do the best you can.