@Alice595
I'm struggling with this, because the only other Content Policy apart from in the TOS that I can find is in this location:
https://www.airbnb.co.uk/help/article/546/what-is-airbnbs-content-policy
THAT is a help article. It is not a policy.
I never signed up to a help article as a host. I never signed up to a help article as a Guest. What any user only ever signed up for was the TOS. The TOS cannot be changed by a help article, and referring to a help article which neither Host nor Guest have agreed is ridiculous. Enforcing a help article, doesn't make any sense whatsoever, and does not override any terms.
This is where the Content Policy (help article) can be found:
Help Home > Hosting help > Your Account > Reviews > What is Airbnb' Content Policy?
The Content Policy is already defined in the TOS agreed by both Hosts and Guests. A help article does not override the TOS. The TOS are what both Hosts and Guest agree the service should provide.
The TOS can be found here: https://www.airbnb.co.uk/terms
Airbnb > Terms
Airbnb need to apply their TOS and not a help article. They should be reminded of this when discussing the application of their TOS in relation to reviews which are subject to their TOS:
5.8 You will not post, upload, publish, submit or transmit any Member Content that: (i) is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; ii) is defamatory, libelous, obscene, pornographic, vulgar or offensive; (iii) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;
Content Policy (Europe) : https://www.airbnb.co.uk/terms#eusec5