Is there any way that a refund issued by Airbnb can be made in the form of Airbnb credit to be used on a different booking?
I've been staying in a listing for two months and ever since the beginning we have had issues with the washer and refrigerator not working, a neighbor using his key to come into the apartment "by accident" and the front lock breaking living us locked out of the apartment for hours. The listing had deceitful pictures that didn't show a wall that has holes throw which cold air comes in and because of this my wife now has chronic bronchitis.
For all these reasons we called upon Airbnb to help us find to resolve this situation and move to a different apartment.
There are three case managers handling my case and none of them seems to able to solve this properly. All I want to do is use whatever refund they give me as credit towards our next booking. If I wait for the Airbnb refund it is going to take too long for me to able to use it towards moving into a new apartment quickly. (over a month)
Hence my question at the top of this post. Please Help!
