Airbnb Host Accuses of Damages

in
United Kingdom
Level 4
75,945 Views

Hi Everyone.


This is the first time I'm posting here about this. I've been using Airbnb since the beginning of the year and I'm very hard on myself to make sure that I leave anywhere I've stayed perfectly cleaned and in 100% great condition. I've stayed all over Europe and I've had no problems with anyone thus far.

 

My most recent stay was in Czech Republic and when I left, I made sure to clean the flat and double-checked everything to make sure it was all A-ok. The host told me she couldn't come by to collect the keys, and if I'd just leave it in the mailbox downstairs, which I did and messaged her on Airbnb to let her know all was taken care of. She even left me a review saying how I left everything immaculate.

 

Two days later, she's messaged me that her window is broken and I was the last one there. I never even touched the windows, as it was below freezing outside, and I was the only one staying in the flat. I told her I had no idea how that could have happened, and reiterated that I never touched the windows in the flat.

 

This is making me really uncomfortable now, because I pride myself on how well I take care of hosts' places and I have never once even broken a plate, and this is a big accusation. She's claiming she now has to "fix" this window and I was the last person there. It's very strange, because I was nowhere near this window and I'm just gobsmacked by this turn of events. 

 

I want to add that she told me she couldn't meet with me on the day of my check-out and would I just lock up and leave the key in her mailbox, which I did, and wrote to tell her so as soon as I left.

 

What do I do to protect myself from such accusations? I actually liked the flat so much, I told her when I go back to her city in January, I'd book with her again, and told my friends about it, too. But now, I definitely would *not* stay there and will warn my friends against same, given the host is accusing me of something I didn't do. Had I done it, I absolutely would have owned up to it. Very weird turn of events and one that makes me uncomfortable with this entire Airbnb thing.

 

Any suggestions?

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Re: Airbnb Host Accuses of Damages

Level 10

@Penny31     Yes, I absolutely agree,  it's upsetting and very off-putting. But the burden of proof is on the host. Proof from a host is always required.  Airbnb states that a host has to try to resolve any issues with the guest first, before they will get involved, so asking, communication with the guest, is a first step in the process. From what you say they could definitely have been more pleasant about it.

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115 Replies

Re: Airbnb Host Accuses of Damages

in
La Quinta, CA
Level 10

@Penny31  When a host finds damage in their listing, they must go to the guest to advise of the damage first.  If the guest denies knowledge of the damage, then the host must go to Air BNB Resolution Center to access the security deposit if Air BNB agrees the information provided upholds the host claim of damage.   All this must occur within 48 hours or before the next guest checks in.

 

When a guest is considerate as you, it must be very disturbing to be "accused", but don't be discouraged from continuing to enjoy what the Air BNB hosts provide.  I think being personally greeted by the host and then leave while the host is present is the best way to avoid such misunderstandings.  That is how my listing is set up, but not all are.

Re: Airbnb Host Accuses of Damages

in
United Kingdom
Level 4

The host had other plans and couldn't meet with me to check me out and asked that I leave the keys for her in her mailbox. She then reviewed me on Airbnb and said everything was left clean and perfect. 

 

2 days later she's claiming a window is broken and I was the last person there, but I never even touched her windows, it was 20F out and no one would open the windows in that temp. Plus, how do I know the previous guests didn't do something to do the window and the host is just discovering it? I may contact Airbnb to ask for help, although until the host reaches out to them, I'm not sure what I can do. 

It has left a very uneasy feeling in me about Airbnb and that hosts can claim whatever they want.

Re: Airbnb Host Accuses of Damages

Level 10

@Penny31  It is unfortunate that some people make accusations instead of asking, but it does happen. You can contact Airbnb and tell them your side of the story to get it on record.  FB and Twitter are the supposedly the best way with the quickest response.

Re: Airbnb Host Accuses of Damages

in
United Kingdom
Level 4

Well, she did "ask" but basically accused, saying, do you know what happened to the window, you were the last one there and now it's broken and I have to fix it. That, to me, is saying she's accusing me of it. And I explained I never touched her windows, never went near them, especially as I communicated with her every step of the way with regards to everything (i.e., "I have left all the dishes in the dishwasher and they were being washed before I checked out of the flat"), to "I've left the keys for you in the mailbox". Leaving a broken window would be a big, noticeable thing...and I'm just not sure what to do in the future to protect myself from hosts making false claims. Video check-out? But what if they come back with, "The toilet flush is broken"...I  mean, how far will people go, and is it even worth the hassle to rent on Airbnb since we're relying on people being honest, and clearly, some/many are not?

Re: Airbnb Host Accuses of Damages

in
Como, CO
Level 10

Pretty much any hosting site has some way of seeking a securirt deposit.

 

From a guest point of view there is little risk with ABB of a host being succesful, justified or not.

David

Re: Airbnb Host Accuses of Damages

Level 10

@Penny31     Yes, I absolutely agree,  it's upsetting and very off-putting. But the burden of proof is on the host. Proof from a host is always required.  Airbnb states that a host has to try to resolve any issues with the guest first, before they will get involved, so asking, communication with the guest, is a first step in the process. From what you say they could definitely have been more pleasant about it.

Re: Airbnb Host Accuses of Damages

in
United Kingdom
Level 4

I'm not sure what the process even is? If they reach out to Airbnb, does Airbnb then reach out to me to try to resolve the issue or do they just take money from my card and pay them? I hope I'm going to be invovled in the process, as I've never dealt with this or a host like this before.

 

Weird thing is, I also checked her calendar and it's been marked off since the day I moved out through the weekend, so saying I was the last person there appears untrue, as obviously others are staying there now.

 

A weekend get away in a nice studio turned sour. I just can't help but feel this was an attempt to scam me, because literally, I left everything spotless and didn't touch her windows. Just awful.

Re: Airbnb Host Accuses of Damages

in
Niagara-on-the-Lake, Canada
Level 2

Air B and B is a terrible site. No protection from hosts who are out for a money grab! It’s criminal!

my husband and I were put through the wringer... it went on and on  and on.

we did nothing but write an honest review and 2 weeks later we were falsely accused of floor damage. We did not have to pay so basically that meant we were innocent but then the site left the incident on my account as though I were guilty!!! Just ridiculous and offensive. I would love to sue them!

Re: Airbnb Host Accuses of Damages

in
Lindenwold, NJ
Level 2

Hi! I’m having an issue with a host requesting money for damages and cleaning I know we are not responsible for. The options we are given are to deny accept and pay full or offer partial. I don’t want to pay any, seeing as she’s full of it. But was wondering what you did when they came to you tryin to get you to pay so you didn’t have to 

Re: Airbnb Host Accuses of Damages

in
Lindenwold, NJ
Level 2

@Corrine9 Hi! I’m having an issue with a host requesting money for damages and cleaning I know we are not responsible for. The options we are given are to deny accept and pay full or offer partial. I don’t want to pay any, seeing as she’s full of it. But was wondering what you did when they came to you tryin to get you to pay so you didn’t have to 

Re: Airbnb Host Accuses of Damages

in
Newcastle, Australia
Level 2

Sorry to bring back bad memories but I've just been looking for info like this Corrine, I'm going through this right now.  My scenario is identical to yours.  I've not heard back after complaining that my record should state that it couldn't be proven rather than I declined to pay.  They've said that yes, they'll pay it because I have a good record and it's the first time but the host has made the accusation in her public review.  Extremely upsetting.

 

Not sure if this went through before I logged in so just replying again in case.,

Re: Airbnb Host Accuses of Damages

Level 1

@Warren198 Hi how did the case go? What did air bnb say? I have an idiot who’s trying this. I have images and everything but he claimed that there are burn makes even though we didn’t smoke. He stated that there were smoke alarms but if we smoked then they would have went off? Could you provide any help to me? Thanks

Re: Airbnb Host Accuses of Damages

Level 2

@Shoaib9  How did your case go ?currently suffering with the same issue.

Re: Airbnb Host Accuses of Damages

in
New York, United States
Level 2

I recently received an outrageous claim of damage with an ugly review and have begun the process of disputing. What I find most problematic is that the host can dispute your review publicly but you cannot  respond to their false/bad review. 

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