We have been Airbnb hosts for the past 4 years. In the beginning, everything worked smoothly. But recently, Airbnb has continually sided with guests without speaking to us as a host.
The most recent and troubling incident was a guest who made a false and outrageous claim against us. Instead of hearing our side, Airbnb agreed with the guest and made decisions against us.
We submitted a review of the guest. Airbnb allowed the guest to read it and then write her own review of us. We know this to be a fact because the details in the writing were a reflection of that. An Airbnb Case Manager agreed that this should not have been allowed. When we tried to submit a response to her review, that option was taken away by Airbnb.
Airbnb posted the guest review even though the Case Manager acknowledged that the proper policy was not followed. We asked several times to remove the review, but we only get the run around.
Guests have become emboldened by learning loopholes and sharing deceptive methods to exploit Airbnb. Instead of working with hosts, Airbnb always tries to appease guests. Without hosts, there is no Airbnb business model.