Airbnb Non response concerning non payment for a reservation

Randy----Linda0
Level 2
Fairfield, VA

Airbnb Non response concerning non payment for a reservation

Hello, 

I am reaching out due to non payment for a reservation.

I have contacted Airbnb multiple times via the help section by the computer and MANY calls to Customer service. (Wait period on several calls was ridiculous! 

The different call center persons repeatedly say a Rep will contact me via email) however as of now absolutely no response from either platform.

Any help and or suggestions would be greatly appreciated as I am more than dissatisfied. 

Reservation:**

Confirmation code: **

 

As with all our reservations it still shows on our calendar that we will receive the funds

 

**[Sensitive information removed in line with - Community Center Guidelines]

16 Replies 16
Sarah977
Level 10
Sayulita, Mexico

Finally receiving payment for a completed stay 3 weeks after check-out shouldn't be cause for joy and appreciation. Paying hosts 24 hours after a guest checks in is Airbnb's responsibility as stated in their policies.

Randy----Linda0
Level 2
Fairfield, VA

Thank you! 

And thank you for any help that you provided.

Kindest Regards,

Randy