Airbnb app not working on Samsung android phone

in
York, United Kingdom
Level 1
16,686 Views

Hi - I've tried many times to download the updated app on my Samsung phone. It says log in error, to continue update your Airbnb app

Still not working, log onto your computer

What should I do?

142 Replies

Re: Airbnb app not working on Samsung android phone

in
Durham, NC
Level 10

@Anna1095 - try: 

  1. uninstalling the app on your phone. 
  2. Log onto your desktop and change your password. 
  3. Then reinstall the app and log in. 

If you are still getting a log in error, contact Airbnb for assistance.  

Re: Airbnb app not working on Samsung android phone

in
San Diego, CA
Level 2

Worthless advice.  That's the first thing most of us tried.

 

Re: Airbnb app not working on Samsung android phone

in
Corona de Tucson, AZ
Level 2

The issue is with Samsung I found that once I updated the Samsung internet app logging in was no longer a issue

Re: Airbnb app not working on Samsung android phone

in
Newberry, FL
Level 2

This is getting ridiculous, I've tried for two days to log in on mobile devices (droid).  I've uninstalled, changed password, reinstalled and continue to get to the same message that Anna UK stated.  The app is critical for the management of this service and Airbnb should respond.  I've seen several comments on the app not working.  The contact page is useless for this issue as there is no reference to the app in the help lists.

Re: Airbnb app not working on Samsung android phone

in
San Diego, CA
Level 2

It is now April 2019 and this is not fixed.  WHAT IS GOING ON WITH THIS COMPANY (AIRBNB)???

Re: Airbnb app not working on Samsung android phone

in
Simpsonville, SC
Level 1

I'm having the exact same issue and will be traveling with just my phone.  I guess there is still no fix and it is now August 2019.  Maybe they have a FB page as they tend to want to resolve things that are more open to the public?

Re: Airbnb app not working on Samsung android phone

in
Burnaby, Canada
Level 1

Today  08-Aug-2019 i no longer can log in airbnb. So many error with android. What the hell is wrong with S9+ android

Re: Airbnb app not working on Samsung android phone

in
Italy
Level 7

Hello @Dang-Van0 

 

This isn’t a way to contact us, though. We can’t respond to feedback or bug reports individually. If you have a question or need help resolving a problem, you’ll find answers in our Help Center, or you can contact us.

 

REPORT A BUG 

 

https://www.airbnb.ie/help/feedback?

 

Have a great summer!

 

Re: Airbnb app not working on Samsung android phone

in
Italy
Level 7

Hello @Callie26 

 

This isn’t a way to contact us, though. We can’t respond to feedback or bug reports individually. If you have a question or need help resolving a problem, you’ll find answers in help center, or you can contact Airbnb.

 

REPORT A BUG 

 

https://www.airbnb.ie/help/feedback?

 

Have a great summer!

Re: Airbnb app not working on Samsung android phone

in
Ashford, WA
Level 1

So, has a solution been discovered? I just upgraded to an S10+ and cannot get the app to work

Re: Airbnb app not working on Samsung android phone

in
Markham, Canada
Level 2

It is not going to work. I tried contacting customer service and they said it is not their problem but our phone problems. She asked me to contact the manufacturer instead to fix this issue.. which i dont think it is going to work

Re: Airbnb app not working on Samsung android phone

in
Silver Spring, MD
Level 5

This is pretty awful.  I uninstalled and reinstalled and still get this same message above. A functional app is crucial to being able to respond to inquiries.

Re: Airbnb app not working on Samsung android phone

in
Dublin, Ireland
Level 2

Anyone get a solution to this? 

Re: Airbnb app not working on Samsung android phone

in
Sacramento, CA
Level 1

I can't log in on my Samsung Note II (a new phone but old model).  My app is 17.28 and the latest is 17.49.  I keep getting the message to sign in with FaceBook, but when I try that I get a "log in error" followed by "update your Airbnb app."  Google Play Store keeps installing the 17.28 version.

I have uninstalled the app, cleared data, changed browsers, etc. just like other individuals posting here. 

The site works fine on my computer using my email and Airbnb password.  

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