Airbnb assigned eMail addresses

Marilyn193
Level 2
California, United States

Airbnb assigned eMail addresses

Hi there,

 

For any other hosts who were using the recently deactivated Airbnb-assigned email address to communicate with guests, you can reactivate the feature by following these steps:

 

Go to Account> Professional Hosting Tools 

From there you can reactivate the email feature

 

It's the only way I've found to send a PDF or other document to a guest, so I use it all the time. 

 

Cheers! 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Marilyn193 

You can sent attachments now via the Message system.

Airbnb did not remove email feature, but restricted it:

https://www.airbnb.com/resources/hosting-homes/a/an-update-for-hosts-who-use-the-email-alias-feature...

Marilyn193
Level 2
California, United States

@Emiel1 

 

Thx. Airbnb told me just last week that it's not possible to send attachments via the Message system. Perhaps they've changed that since my conversation. They also indicated that they had deactivated (not removed) the email feature and that it could be reactivated by following the steps I provided.