Airbnb charged credit card incorrect

Koen6
Level 1
Balneário Camboriú, Brazil

Airbnb charged credit card incorrect

Hi,

 

I stayed 1 night at an airbnb and was correcly charged 42 EURO's.

About 1 week later I was charged agian but this time 160 EURO while i did not make any booking.

 

How do I resolve this issue with Airbnb?

How can i best contact them? As phonenumbers do not work.

 

Regards,

Koen

1 Reply 1
Gerry-And-Rashid0
Level 10
London, United Kingdom

@Koen6

 

Your first step step with any unrecognised charge on your credit card is your card company. In most countries they have a legal obligation to investigate the charge on your behalf. In many cases they refund the charge to you immediately while they investigate.

 

 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.