I am having the same conversation with Airb&b. No one I talk to seems to get what I'm talking about.
When I download the spreadsheet from their website on the "Transaction History->Gross Earnings" tab, the numbers reported for "Gross Earning" column and in the "Occupancy Taxes" column do not work out to the required taxes.
I've got a very simple location - no complicated local taxes, I don't have long-term rental issues etc.just the straight 5.7%.
When I do the calculations to calculate how much Arib&b collected and remitted (on my behalf), I have many / most of the reservations are straight on 5.7%. But some are off by quite a bit. Some have 0% collected, some have 6.44% collected, some have 8.19% collected.
I wouldn't care if they occasionally collected a little too much , but more often than not they are under collecting and in aggregate they are under collecting.
I to have spent hours on the phone with them and open many tickets. Every time I get a new person on the phone they push they same script on me and get get back to the same place - they're going to forward the ticket someone show know more. Then I get an email with some stock response that doesn't answer my questions.
Does AirB&B monitor this forum? Anyone out there????
There's a bunch of us here who need help and don't seem to be getting it!!!