@Cham1 I am so shocked to read this post. Airbnb has the BEST CUSTOMER SERVICE in my humble opinion, and I deal with 500+ companies all day, all week, all month, all year!!!
I would like to offer up an option that you might not be aware of. Today, I called Airbnb myself to ask about this very issue, as I knew I had about 7 Travel Certificate Coupons left, and wanted to use the one that was going to expire. The phone rep offered to send me a screen capture of all 7 so I could see their codes and expiration dates. This was GREAT CUSTOMER SERVICE!! And 10 mins later I received his email with the screen captured list of coupons as promised. And I booked a house today with one of those coupons.
Please do not feel this way about AIRBNB. The reason I don't work with VRBO, or HOMEAWAY, or FLIPKEY, is my absolute loyalty to what I think is the best company out there...AIRBNB has been there for me so many times, I have lost count. And everytime I call in, I take a moment to thank the rep for answering the phones, bc OTHER COMPANIES DON"T EVEN HAVE 24/7 Phone Support!!
Keep that in mind. UBER doesnn't even have phone support at all for their customers or drivers....."GASP!"
I would like to encourage you to write a letter to Airbnb at this email address: response@airbnb.com
Its hard to believe that you approached them using Twitter when I personally have done so about 20 times, getting a reply in 30 mins or less. Please consider trying again. MIght I also suggest that you remain calm, be professional, and grateful because I can tell you that I have a $2200 Fridge that broke down after I bought it 82 days later, on Aug 2, 2016, and Whirlpool still HAS NOT apologized to me or contacted me to see if its been fixed. Took 3.5 weeks to fix it, and it was a brand NEW fridge. I have emailed them, called them, initiated an urgent case with them, contacted on Social media over 25 times.....got NOTHING. Airbnb has never done that to me. They always have my back in all situations....including on issues of coupons.
Curious....how did you earn this coupon? FYI - an email is sent when coupons are earned and they last only ONE YEAR. Good luck and let us know how things go.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook