I had a strange email from Airbnb telling me a claim had been made against me Jocelyn from me Jocelyn. This was Sept 2020. They sited a claim I had made to my guest in Sept 2019... that guest had paid the $500 claim with no issue. It said right on the link Airbnb sent me - Luke paid $500.
The email to me stated all the basic claim info, how to respond, respond within in 72 hours, etc.
I responded immediately saying there must be a mistake as that is a one year claim I made to a guest and it was paid. It appears Airnbnb was turning the claim around on me - saying I made a claim against myself? Very strange.
Then on my next booking, they deducted the $500. But where did that $500 go???? I didn't get it.
I have been trying desperately to get this dealt with. After contacting Airbnb through Twitter yesterday I got a reply. Various Airbnb have contacted me asking questions and passing it along. But I still have no answer and no money.
Has this happened to anyone else? I am concerned it is an inside scam. Maybe someone has contact info for the security department?
Love to hear if you have answers on how I can get my $500.