Dear Hosts Team,
My name is Katya and I am a SuperHost at Airbnb. I have been with the company for 7 years already and never faced any problems or they have been solving very fast and effectively. Today, when Ukraine, my country, was attacked and all of the local citizens had to fly to safe areas, including me, the company, which I have always considered as reliable, hasn't paid me for the hosting with the total amount of 30 390 UAH (1038 USD). I wrote several requests to the Help Center, but nobody solved them. Firstly I reached them on the 6-th of March with the problem of the payout, which I had not received of 690 UAH. Today is one month already and the amount of money held is equal to 30 390 UAH in total. I am from Kyiv, Ukraine. The territory of our city is not under any sanctions or any other limitations. I checked with my bank and it works properly - I received all other transfers expected without any problems. My PayPal account is active and registered in the Airbnb system. I've got some vague reply that there is an IT-issue with my account, in response to which I offered to arrange a SWIFT transfer by the accounting team manually, it will take only a few minutes, but in vain. I was writing to the Help Center and different people promised me to help, but now they stopped answering my questions too. Please find attached the printscreens of my conversations, titled by date and time.
Concluding all mentioned above, I want to ask: what may be the fault of mine, that I've been ignored by the company for a month already and did not receive the transfers, aimed to be paid to my account? Do you have any ideas how to solve it?
Sincerely yours,
Katya