Airbnb has not issues a very overdue payout and is not providing any info about what can be done

[Kate1517]

Airbnb has owed me a payout since October 30; it's November 7 today.  I've spoken and texted with several support people, no one has been helpful other than expressing their regrets and saying I should wait 48 hours.  I've heard that many times in the last week.  What to do?  

[Quincy]

Hello @Kate1517, welcome to the Community Center. 

I was wondering if you've heard back from Airbnb by now? 

[Kate1517]

Hi Quincy -- Sorry I didn't do an update.  I was notified on November 8 that my payout was on the way and it appeared in my bank account on November 10.  The most frustrating thing about my experience was the quality of Customer Support.  The Customer Support staff were very nice and sympathetic but they really didn't explain anything, reassure me that I'd get the payout, seem aware of what was happening, etc.  I would have been very reassured to have more information.  Incredibly frustrating and worrying for future payouts.  Kate