Per the airbnb guidelines, they are to release funds to the owners within 24 hours of the tenant check-in. That has been over a week now, the renters have stayed and left and airbnb has not even released the rental fees to me. I have contacted airbnb several times per internet and the phone and keep getting the same story that it is a technical problem and they are working on it but we can't contact the technical people because they are outside of AIRBNB.
Does anyone have any suggestions of how to get our rental payments that are due to us? I suggested to the airbnb employee that they wouldn't like to work and when it was time for the paycheck, they were told it was a technical problem and being worked on. I've asked to speak with a supervisor, and they were told that they would notify a supervisor who could decide whether they wanted to contact me or not. Then the link to this site was sent to me to make airbnb aware of the situation.
This is an absurb way to run a business. People are paying to stay and my place it looks like I'm providing it for free.
Is anyone else having "techinical problems" or have advice to collecting my money?
