Airbnb iPhone app login issues

in
Martinborough, New Zealand
Level 1
13,442 Views

I’m trying to login to my account from an iPhone X and the app gets stuck in a circular loop. 

 

Every time I try and login using email/password the app directs me to a “Send us a message” screen - which in turn doesn’t allow any messages to be sent. It’s effectively impossible to use the app. I’ve de-installed and reinstalled multiple times, and reset my password multiple times, but the problem is persistent. 

 

I’m able to login to my account on other iOS devices using the app, or via the website - so this looks like a typical bad code/lack of testing/poor QA issue. Is anyone else having the same problem, or is there a workaround?

39 Replies

Re: Airbnb iPhone app login issues

in
Orlando, FL
Level 2

Hi Kent,

 

Aww, that's frustrating - That happens to me before what I did is I un-install the Airbnb apps turn OFF my I-phone for few minutes then back on, then re-install the apps again (I believe it's an I-phone glitch, not Airbnb app) Also, please make sure that your iOS software is updated. 

 

Hope this help, please let me know if this work for my future reference. 

 

Thanks,

Jen 

Re: Airbnb iPhone app login issues

in
Martinborough, New Zealand
Level 1

Nope, none of that works. I’ve:

 

- Restarted the phone

- Reinstalled the app

- Upgraded iOS to 11.4 (latest version)

- Lather, rinse, repeat multiple times.

 

This is clearly an Airbnb app problem, and effectively makes the latest version of iPhone/iOS unusable for booking accommodation whilst traveling.

 

Anyone got any practical ideas? Cheers!

Re: Airbnb iPhone app login issues

in
San Jose, CA
Level 2

I'm facing this problem too.

"Every time I try and login using email/password the app directs me to a “Send us a message” screen - which in turn doesn’t allow any messages to be sent. It’s effectively impossible to use the app. I’ve de-installed and reinstalled multiple times, and reset my password multiple times, but the problem is persistent."

 

I've even tried login with link and that does not work as well. I've also removed the app, restarted the phone, downloaded the app and tried again to no avail. Can someone from Airbnb help us?

Re: Airbnb iPhone app login issues

in
Riverview, Australia
Level 2

I have exactly the same problem, restart and reinstall makes no difference. iPhone X. Any solutions?

Re: Airbnb iPhone app login issues

in
Fremont, CA
Level 1

Same issue here, iPhone X as well. Issue has persisted despite deletion/reinstallation of app, and even multiple app version updates. I contacted Airbnb support directly and linked them to this thread, hoping for a solution shortly. 

Re: Airbnb iPhone app login issues

in
Riverview, Australia
Level 2

I’m still having problems with it. Restarted iPhobe X, checked for latest iOS version. Nothing seems to work. Just a never ending loop once I login that goes straight to the ‘send us a message’ screen and my only option is to cancel the screen which takes me back to a blank login screen, or I press logout, which takes me back to the same blank login screen. A never ending loop of frustration. Please Airbnb can you provide a solution. 

Re: Airbnb iPhone app login issues

in
Riverview, Australia
Level 2

I've now also downloaded the AirBnB app onto a different iPhone (5) and EXACTLY the same issue. It might be account specific rather than a problem with iPhone X as I can replicate this same problem with a fresh install on the iPhone 5 with my same login credentials.

Re: Airbnb iPhone app login issues

in
Riverview, Australia
Level 2

I've also tried my wife AirBnB app on her iPhone 7S ... and EXACTLY the same problem, so doesn't appear to be an iPhone issue but an AirBnB account issue. Strange thing is the app won't let me fully log in but I can log in on my desktop. Frustrating as I have not been getting any notifcations on my phone since the app has not worked in at least 6 days! Please help AirBnB.

 

Re: Airbnb iPhone app login issues

in
Riverview, Australia
Level 2

It just may be that the account is locked and I've contacted AirBnB who are looking into it.

Re: Airbnb iPhone app login issues

in
Kraków, Poland
Level 10

@Kent44

 

The silence from Airbnb is deafening.

 

Everybody is so negative, so the app doesn’t work, what’s the big deal everybody knows the Guests will be so understanding about this.

Re: Airbnb iPhone app login issues

Level 2

Anybody has a fix for this issue....??  I'm having the same issue.

Re: Airbnb iPhone app login issues

Level 1

Same here. Login via browser no problem. Login via App gives ‘Send us a message’ and no way out. Hope someone knows how to resolve this? Or - even better - AirBNB to fix this bug...

Re: Airbnb iPhone app login issues

in
Winchester, United Kingdom
Level 2

On IOS...

Settings; Mobile data; scroll down and tick the Airbnb logo towards the bottom of the page. 

Re: Airbnb iPhone app login issues

in
Woodend, Australia
Level 1
Thank you! Worked brilliantly..
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